Absolutely. All orders arrive in plain, unmarked boxes with no mention of SensHaven or product contents. Your bank statement will show a neutral business name.

Yes. We use bank-grade encryption and never store your payment details. Your shopping history and personal information remain strictly confidential.

We accept all major credit cards, PayPal, and cryptocurrency for maximum privacy.

Domestic orders typically arrive in 2-5 business days. International shipping takes 7-14 business days.

Yes, we ship to most countries. Some restrictions apply based on local regulations.

We provide tracking numbers and discrete updates for all orders.

Yes. We only sell products made from premium, body-safe materials like medical-grade silicone, borosilicate glass, and stainless steel.

Each product comes with detailed care instructions. We also sell specialized cleaning products.

Our Beginners Guide section provides detailed information, and our customer service team can offer discreet guidance.

For hygiene reasons, we cannot accept returns on opened items. Defective products can be exchanged within 30 days.

Most electronic items include a 1-year manufacturer warranty against defects.

Our trained customer service team is available via email, phone, or live chat for discrete consultation.

Contact us immediately with your order number and photos - we'll resolve it quickly and discreetly.