FAQs
General Inquiries
How can I contact you?
You can reach us by chat or email Monday to Sunday 7:30 AM to 10:30 PM EST (excluding holidays). Also feel free to contact us through our website.
How do I reset my password?
You can reset your password by clicking on the Account Icon at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
How to unsubscribe from the newsletter
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.
Products, Sales and Promotions
I have a SensHaven Coupon Code where do I enter the coupon code?
Once you Proceed to Checkout, your coupon code can be entered on the checkout page. The code can be entered in the coupon code field on the checkout page. Once the code is entered you will see the discount for the SensHaven coupon code automatically applied to the total. Limit one coupon code per order.
Which items do your sale restrictions include?
Currently the some manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product.
What are "Black Friday Prices Now" ?
Black Friday Price Now highlights the best of our blowout deals as we gear up for Black Friday sales. It is not a guarantee that the price will not change.
Placing an Order
How can I place an order?
Once you've found the product you want to purchase, click the Add to Cart button. Once you are done choosing the items, click the Proceed to Checkout button to fill in the information required.
Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.
What payment methods are available to me?
We offer all major payment methods like Visa, Mastercard, American Express, Discover, along with Express Checkout options; PayPal, Venmo, Apple Pay.
Does SensHaven have a store I can visit to buy products?
No. SensHaven is an online only e-commerce retailer. All items are shipped directly from our warehouse to customers. We are not open to the public.
How do backordered items work?
Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.
Can I add an order to my account?
We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
No. All orders must be placed online through our website. We cannot process an order over the phone.